General Payment Procedure
We issue pro-forma invoices to all new customers on at least the first two occasions they purchase from our auctions, and usually on all purchases over £50.00. It is our general policy to issue pro-forma invoices to all overseas customers. Lots are always dispatched promptly upon receipt of payment. To avoid the need for pro-forma invoices which unavoidably cause a delay in receiving purchases, clients are encouraged to provide credit/debit card details or enclose a signed blank cheque marked “Not to Exceed (amount)” with their bid forms in order to expedite prompt dispatch of lots. We would be very grateful if clients who wish to pay for their purchases by means of a signed blank cheque also make a suitable allowance for postage costs in addition to the total value of their bids.
All payments must be made within ten days of receipt of goods or pro-forma invoices. We appreciate that clients may be absent from home due to business, holidays etc at the time our auction takes place and it therefore may not always be possible to strictly accord to this timetable. If this is the case, please inform us prior to the close of the auction and we will make appropriate arrangements to delay dispatching successful purchases.
We try to cater for as many potential methods of facilitating payment as possible. We accept the following methods:
Cash – We accept payment in UK Sterling, US dollars or Euros. If you are sending cash by post, please use Special Delivery or registered insured post which requires a signature upon receipt. We cannot accept responsibility for cash lost in transit in the post if it is sent by a method which does not require us to sign for it on arrival
Cheques and bank drafts – For overseas customers the cheaper option is to make an interbank transfer in UK Sterling drawn on a British bank. The buyer will need to pay bank charges at both ends of this transaction.
Paypal – We accept payment by Paypal, but regret we have to charge a 5% surcharge, as this is what Paypal charges us to use their service. All purchases paid for by Paypal must be shipped by Royal Mail Special Delivery (inland) or Royal Mail International Signed For (overseas).
Non PayPal purchases under £50 may be shipped by uninsured 1st class mail, but such shipments will be at the buyer’s request and entirely at the buyer’s risk. Unfortunately this waiver does not apply to goods paid for by PayPal. It is a requirement of our arrangement with PayPal that all goods paid for in this way, irrespective of their value, are shipped by a method which fully insures their value and allows tracking should the package be damaged or lost in transit. At the present time, for purchases under £50, this adds approximately £4.50 to the usual postage cost using other methods of payment.
Credit and Debit Cards – We accept payment by major credit cards with the exception of American Express. The card details we require are listed below.
Payment by Credit/Debit Card
We use the facilities of Worldpay to process your credit/debit card transaction securely. All communication between you and Worldpay is encrypted and can only be interpreted by Worldpay. When you make a payment through Worldpay on our web site, Airmail Collector will not have access of any kind to your card details.
However, we will continue to take card details over the phone if you prefer to use this method.
Successful bidders will receive an email or postal invoice. We prefer to send invoices by email, if possible, so be sure to give us your email address if you have one. Email invoices will contain a ‘PAY NOW’ icon which will take you to the Worldpay site where you can make a completely secure and private payment.
All payments must be made within ten days of receipt of goods or pro-forma invoice. Overdue accounts are charged 4% compound interest per month or part month.
We are grateful that bad debts prove to be very few and far between. However, there are always unpleasant and occasional exceptions to this rule. Entering bids at auction forms a valid and enforceable legal contract. We operate a strict policy in relation to unpaid invoices. If an account remains unpaid six weeks after the date of the sale in question we will have no option other than to instigate legal action to recover the debt. We also employ reciprocal arrangements with other auction houses in order to exchange information relating to bad debtors.